O. DiBella Music, Inc. ships via UPS or US Postal Service at our discretion unless otherwise stated. Customers may bill shipping charges to a third-party UPS or FedEx account; please contact us if you wish to do this.
We have daily UPS pickups at our store and do our best to ship items within 2 business days. US Postal Service shipments may take longer since we do not visit the Post Office daily. Also, certain items, notably guitars and other instruments, may take longer to ship than an off-the-shelf boxed item, as special care is taken in preparing an instrument for shipping.
INTERNATIONAL ORDERS:
1. We will not accept credit cards, or any other payment method from outside the USA; payment must be made by one of the following methods:
PayPal - Verified buyers only.
See PayPal.com for additional information on account verification.
2. Overseas Shipping. When possible we will ship by Air Parcel Post or Global Express Mail since it is the most economical method for our customers. However, each country has different restrictions on size, weight and insurance value, therefore certain items must be sent by UPS Worldwide. This is mostly a problem when shipping guitars to Australia and other countries which have a maximum length restriction well short of the actual length of the instrument.
3. Our shipping and handling charges do not include duty or any other customs charges. You will be responsible for any duty and/or customs charges upon delivery (if applicable). We are unable to advise how much duty you might expect to pay.
